Articles for Email Troubleshooting
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Fixing Outbound Email on iPhone
Support Article ID: 124534
Fixing Outbound Email on iPhone
If your inbound email is working but your outbound email is not then you probably typed your password in wrong for outbound and did not set the port to 587.
To Fix
- Click ON Settings
- Mail
- Account
- tap on your email account
- tap on SMTP
- primary server should be mail.yourdomain.com.au OR mail.gtp.com.au and say on
- tap on it
- Confirm settings are as below
- Hostname: mail.gtp.com.au OR mail.yourdomain.com.au (WHere yourdomain is changed to your domain - or just use gtp.com.au if you are a client)
- username: your email address
- password: your password
- Use SSL (Can be on)
- Authentication: Password
- Server Port: 587
- Tap Done (Top Right Hand Side) to save settings
- Go and open email and see if you can send an email. If you here the swoosh sound then your email is sending.
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Email Help for Microsoft Outlook
Support Article ID: 88566
How to change your settings to delete email off your server
for pop email setup's.
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Dealing with Spam
Support Article ID: 81149
Tactics and filtering instructions on how to deal with email spam.
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My Email isn't working
Support Article ID: 80748
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One Computer or Device is Getting Email and Not Another
Support Article ID: 80750
This Support Article Covers if you are getting two emails
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